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International Business

今天的许多大公司跨越世界各地的不同地点,在全球开展业务或在全球供应链中运作. With this global mindset of doing business, we need to remember that we do not all share the same instincts nor approach, 但事实上,日博365APP下载在许多细微差别的特定地理区域和国家开展业务,这些地区和国家的业务方式都很独特. Though we collaborate to deliver consistency and exceptional results in our project work, 意识到和认识到独特的文化行为差异可以进一步鼓励共同理解,增强灵活的思维和交流.

Top Five Cross-Cultural Communication Tips for Global Teams

  • 注意不同的时区,以及会议的时间和最后期限可能会如何影响某人的参与.
  • Provide a brief agenda before the meeting; this allows members to prepare how they will communicate their key points.
  • Be flexible with the preferences of other team members’ level of engagement. Often when an individual’s camera is switched off, disengagement is assumed, however this could be a result of poor Wi-Fi or people in the background.
  • Pause more often; give time to the members that value silence and are non-native speakers and consider inviting input from the quieter members of the group.
  • 要有耐心, maintain perspective and apply a dynamic approach when working with colleagues from different countries.

Continuous Cultural Learnings as Part of ESG Policies

Through the launch of Inogen Alliance's 环境、社会 & Governance (ESG) Policy, the Alliance has committed to elevating the cultural awareness of our associate team. 在日博365APP下载最近的, biannual Inogen Alliance 的同事 fall meeting, 日博365APP下载的团队提出了与管理风格的全球文化差异相关的概念,并鼓励日博365APP下载的国际团队考虑他们自己的工作风格可能与他们的全球合作伙伴的工作风格不同. 认识到自己的行为模式和倾向可以帮助日博365APP下载预测潜在的误解,并提醒日博365APP下载在遇到不同的管理和沟通方式时要更加灵活.

Potential Challenges Within Different Cultural Contexts

‘The Cultural Map’ by Erin Meyer provides useful insights 世界上最成功的管理者是如何在像日博365APP下载这样的全球环境中驾驭复杂的文化差异的. Meyer在工作中概述的概念有助于识别全球团队在执行项目时可能面临的潜在障碍,并提供建议,以尽量减少此类问题,并确保有效的项目交付.

下图通过绘制中国地图,展示了八种管理行为中不同的文化模式, 法国, 德国, and Japan across these behavioural spectrums. 为了在日博365APP下载的日常生活中发挥作用,认识到由于不同国家的文化影响,沟通风格可能会有所不同是有价值的, and how differing expectations may elevate the risk of miscommunication. 重要的是要记住,任何单一的沟通或管理行为风格都不是正确的方法, 但是,自学这些变化可能会帮助团队成员更好地理解他们的全球同行,反过来, foster more effective collaboration, and improve our inclusive culture within the Alliance.

Management styles across four different cultures

来源: 迈耶,E. 2014. Management Styles Across Four Different Cultures.[1]

此外, 了解自己的行为和倾向是如何与自己原籍国的文化背景相联系的,可以提高自我意识, and in turn encourage more flexibility and mindfulness when collaborating with other global teams.

Intercultural Training Examples

In order to develop cultural awareness, we need to know what to be aware of. Intercultural communication training provides a good starting point. One example is looking at how conversational silence is perceived across cultures. Inogen Alliance的多样性和包容性活动包括一项互动调查,以收集整个群体的认知范围的信息. Silence amid a business discussion differs from culture to culture and within a culture, depending on the context in which you encounter it. The results of the survey are below.

What Does Silence in a Meeting Indicate?

数据反映了46名参与者的不同看法(每个参与者最多可以选择3个陈述). 最常见的两种观点是:“沉默表明良好的倾听技能,并确保理解项目背景”和“我正在处理想法,并在给出反馈之前听取他人的意见”。. 这两种类型的反应都反映了高语境文化,后者往往更依赖于 implicit and non-verbal communication. The range of answers highlight the importance of perspective; 跨文化工作中的所有各方都需要理解别人是如何看待沉默的,并以尊重每个人的方式适应这一点.

Examples of Cultural Misunderstanding in Global Project Teams
It is also valuable to understand some common points of cultural miscommunication in business.

  1. “Sit where you like” – Chinese / American Culture

Following a series of negotiations between a Chinese and an American firm, the US team invite the head of the Chinese delegation for dinner. 一到美国公司,公司里资历最浅的员工会向他们打招呼,并告诉他们“随便坐”。. Following the dinner, 美方团队了解到,中方合伙人感到尴尬,正在重新评估双方的业务关系. 这是因为在中国的商业运作中,等级制度更为重要,而在美国,平等是被提倡的. 中国人本来预计会受到这家美国公司最资深成员的欢迎,并在桌前让出一个座位.

  1. “It’s Fine” – Dutch / British Culture

Upon submitting a report for a British company, a Dutch businessperson is told “it’s fine”. 当他们把这句话的字面意思理解为报告是令人满意的标准时,他们的英国同事告诉他们,必须做出改进. 与英国人的间接和含蓄的方式相比,荷兰文化的坦率和开放导致了沟通的错误.[2]

These examples provide useful insights into patterns of miscommunication to avoid.

Our Global Alliance Parallels Our Global Clients

Inogen Alliance’s work spans the world with 的同事 operating in more than 150 countries. To successfully achieve global coverage whilst delivering local work, it is vital that we recognize that our unique backgrounds, cultural upbringings, and professional experiences influence our communication styles and collaborative processes. By acknowledging and appreciating the variation in our working styles and approach, our teams build more effective partnerships, resulting in improved efficiencies and higher quality work.  此外, through our global cooperative partnerships, Inogen Alliance的助理团队成员可以利用日博365APP下载宝贵的全球团队的独特视角和见解来推动灵活性, 敏捷性, 随着日博365APP下载不断为全球领先的客户团队提供卓越的业绩,日博365APP下载的服务也将不断创新. 以同样的方式,日博365APP下载可以在这个全球工作空间中帮助日博365APP下载的客户,并与日博365APP下载自己的助理成员分享日博365APP下载的经验教训.

These are just a few examples of promoting diversity and inclusion through cross-cultural working. In any projects you carry out, it is important to always apply multiple perspectives, find the positive in other approaches, 灵活和积极地鼓励有效的合作实践,这会让那些可能采取不同文化方法的人感到舒适.

Through our global network, 联盟将继续分享知识,帮助客户驾驭文化差异,确保项目成功,同时在当地环境中无缝运行.

取得联系 with our team to find out how we can support you globally and locally.

Inogen Alliance is a global network made up of dozens of independent local businesses and over 5,000 consultants around the world who can help make your project a success. Our 的同事 collaborate closely to serve multinational corporations, 政府机构, and nonprofit organizations, and we share knowledge and industry experience to provide the highest quality service to our clients. If you want to learn more about how you can work with Inogen Alliance, explore our 的同事 or 365app下载. 看更多的 新闻 & 博客更新这里 跟着日博365APP下载继续 LinkedIn.

[1]  迈耶,E. 2014. Management Styles Across Four Different Cultures. (在线). [Accessed 5th November 2021]. 可以从: http://hbr.org/2014/09/predict-cultural-conflicts-on-your-team

[2] http://www.commisceo-global.com/blog/3-real-life-examples-of-cultural-misunderstandings-in-business [Accessed 30 November 2021]